Shipping and return policies for Botanical House

Shipping Info
We ship the merchandise all over the world.
We do shipping procedure within a few days received your order.

We use Surface Air Lifted has registered tracking number.
Please allow a few weeks for delivery.

Notice: There are some countries which doesn't have Surface Air Lifted service. In that case, we would examine a similar service and send off as soon as we receive your order.

We would let you know the tracking number by e-mail anyway.

Return Policy
Our Return Policy lasts 7 days.
We do not accept any returns or exchanges after 7 days since the day of the item was delivered.


We do not accept any returns or exchanges unless the item you purchased is defective.
If you have received a defective item, please contact us at including the details and picture to proof the defective item.

不良品が届いた場合には、お手数ですが、商品が不良品であることがわかる写真や詳細を添えて までご連絡ください。